Shipping
Shipping Policy
We only ship to the USA and Canada.
We generally ship all orders within 1-2 business day or less. All shipping is FOB shipping point (Grand Rapids, Michigan). Orders will ship Monday-Friday. For shipments to Canada, the buyer is responsible for paying all customs, duties, taxes, tariffs, and other fees necessary to take possession of the shipment. Please do not ask us to prepare false customs forms or mark shipments as gifts -- we will not do so under any circumstances.
Customer Account Shipping/Scheduled Pick Up Orders
We do not ship on customer account numbers. We do not offer scheduled pick-up as an option.
Our Shipping Options. UPS and USPS. (FedEx Soon)
Expedited Shipping
UPS Next Day Air—Domestic--
This is our fastest option. Excellent tracking. Exceptional percentage of on-time deliveries.
UPS 2nd Day Air-Domestic--
This is our second fastest option. Excellent tracking. Exceptional percentage of on-time deliveries.
Restrictions on Expedited Shipping--
Expedited shipping refers to the courier transit time after the order has been processed and shipped. Orders may not ship the day they are placed as most orders typically ship within 1-2 business days to process. That means an order placed on Friday with an Expedited option, might not ship until the following Monday AM. Orders must be received before 12:00 pm EST in order to ship the same day via an expedited shipping option. All orders after this cut-off time will ship the next day with the selected shipping method. We do not offer refunds for expedited shipping service or guarantee delivery times-these are handled by the courier. Any and all claims will be handled by the customer directly with the courier. Currently couriers are experiencing delays and are not offering money back guarantees on Next-Day deliveries. Pricing is calculated during the checkout using UPS and USPS shipping calculations. Overnight orders will not be delivered over the weekend unless special arrangements can be made for Saturday delivery. Contact us for details.
Ground Shipping
UPS -- Domestic
UPS provides excellent tracking and status information. With UPS you also have guaranteed expedited options: second-day and next-day delivery. We understand that if you select one of these options then time is of the essence and we will give your order shipping priority.
We do not ship UPS to Canada.
USPS Priority Mail -- Domestic
Priority mail provides a good tradeoff between speed of delivery and tracking information within the USA. Shipments generally arrive within 1-3 days within the continental USA. Tracking information is provided right up to the point of delivery.
USPS Priority Mail -- Canada
This is a lower-cost shipping method for shipments to Canada. Transit time is 6-10 business days (so really about 2 weeks of “real time”) to Canada. Note, however, that once the package arrives in Canada it must still clear customs and be processed by Canada Post, and there’s nothing we can do about that!
Tracking information is only available while the package is in the USA. You won’t see any more updates after this point. Sometimes, the USPS won’t even provide tracking information within the USA and you will only see the cryptic message “Electronic shipping information received” indicating we printed a postage label, then nothing until your package happily arrives at your door several days later. Because of this, this shipping method is “at your own risk”. If the package does not arrive, there’s not much we can do beyond file a claim with the USPS and hope for the best.
USPS Ground Advantage -- Domestic
This is the least-expensive shipping option and is generally the best option if you are not in a hurry. While there are no service guarantees we find that packages arrive within 2-5 days. Tracking information is provided right up to the point of delivery.
Most of our domestic orders ship by Ground Advantage and it works just fine 99.9% of the time.
USPS First-Class Mail -- Canada
This is the least-expensive shipping option for Canada but can also be the slowest. As with USPS Priority Mail International, there is no tracking information provided once the package leaves the USA, and sometimes not even before that. Also note that once the package arrives in Canada it must still clear customs and be processed by Canada Post, and there’s nothing we can do about that!
Tracking information is only available while the package is in the USA. You won’t see any more updates after this point. Sometimes, the USPS won’t even provide tracking information within the USA and you will only see the cryptic message “Electronic shipping information received” indicating we printed a postage label, then nothing until your package happily arrives at your door several days later. Because of this, this shipping method is “at your own risk”. If the package does not arrive, there’s not much we can do beyond file a claim with the USPS and hope for the best.
Insurance
It is the customers responsibility to add shipping insurance. To add insurance please contact sales@ruggedcircuits.com for details. Rugged Circuits is not responsible for any lost, stolen, or damaged goods. Once the parcel is acquired by the courier it becomes the couriers full responsibility to deliver said parcel safely and timely. Rugged Circuits is not responsible for refunding any loss associated with courier, nor is Rugged Circuits responsible for any delivery date guarantees associated with expedited or standard services.